Refund to Original Payment Method

You may return any item(s) purchased from directly from TwelveSouth.com for a refund within 30 days of purchase. A prepaid return label will be provided for you and the cost of the label will be deducted from your refund. Any shipping fees associated with your original order will not be refunded. Click here to start your return.

Items purchased from authorized Twelve South resellers should be returned to the reseller according to their individual return policy. 

Warranty Replacements

Our products come with a one-year manufacturer's warranty against defects. If your product is outside of the original return window, you may submit a warranty claim for a replacement. You may be required to return the defective product with a prepaid label at no cost to you. Click here to learn more about our Product Warranty.

If your product was purchased directly from TwelveSouth.com, click here to start your warranty claim.

Authorized Resellers

You can purchase a variety of Twelve South products from our Authorized Resellers, both in-store and online. We can only offer warranty replacements, not refunds, for products purchased from these resellers. Any full refund returns will need to be made through the designated reseller and in accordance with their return policy.

If your product was purchased from an authorized reseller and is outside of their return window, click here to start your warranty claim. 

Holiday Return Policy

The 30-day return and exchange policy will be extended for the holidays. Orders submitted November 14th through December 14th will have until January 14th to request a Return Authorization. Please note that these returns must reach our warehouse by January 31st to receive a refund.

Additional Information

If you need further assistance with your return or have any question and/or concerns, please click here to contact us.